Curse

turbo_shark · Nov 29, 2007, 11:14 PM // 23:14

WOOT - took so long to type this that GW came up in the meantime.

************************************************** ****

OK Well I just found this thread.

I'm on 4Mb Virgin line in guess where? Dorset.

I phoned the 25p/min line and got transfered to call centre in India. 14 mins later I had run inetwiz,cleared my ie7 cookies and then told to wait for 2 hours and try again - it was after I was asked to restart in safe mode that I politely told him that I was putting the phone down.

I have never had an issue with my NTL/Virgin line before.

Strange thing is I am just about to move house, i've been telling everyone that I would be staying with Virgin, but I have been waiting for a week for them to tell me that I can get Broadband in the new house. I think that they will be getting a strong 'free' phone call tomorrow saying that if they do not sort it i will be switching to sky, orange or bt.

Any recommendations

Melinda1984 · Nov 29, 2007, 11:17 PM // 23:17

its up at our house too

well done VM

the only problem i truly have with VM is that they have to have their backsides kicked to get them into gear

if you hadn't managed to get them moving milan do you think we would be online tonight?

but i respect that you think alot of them I'm just sating my opinion which is just as valid as everyone else's =)

anyway thank you for doing the butt kicking milan and thank you VM for receiving that butt kicking

now I'm off to play guildwars! whoohoo! lol

take care maties see you around the forums

Adelia · Nov 29, 2007, 11:22 PM // 23:22

it's working for me too

ty Vm

Monk Gsb · Nov 29, 2007, 11:23 PM // 23:23

well im with VM idk what mb conn but dont matter too much.
i dont live in dorset lol, im in birmingham. and yea after reading 1-4 pages of this thread i can state quite clearly and confidently that i wont get flamed for saying that:
"Virgin Media sucks"

Oukanna · Nov 29, 2007, 11:26 PM // 23:26

lol i love how they slag off VM and when it gets fixed everyone is like wooo well done!! xDD

Im happy to see it has been fixed though :-)

Cirian · Nov 29, 2007, 11:26 PM // 23:26

Had the same problems - VM 20mb lol. Nice to see VM fix it in time to get some playtime in, yay!

Monk Gsb · Nov 29, 2007, 11:27 PM // 23:27

imo they should still die in a fire for making me sit and miss my guilds 0 fame run in ha :| lol

Hellblazer · Nov 29, 2007, 11:27 PM // 23:27

Good to see that its fixed, but im too busy playing LOTRO to log into guild wars now :P

Melinda1984 · Nov 29, 2007, 11:27 PM // 23:27

no monk we like virgin now they fixed the problem before christmas

whoohoo go virgin lol

Oukanna · Nov 29, 2007, 11:28 PM // 23:28

ah the fickle world we live in ay xDD

Well i thank the guy who took a 6 hour overtime to help fix the issue :-)

Monk Gsb · Nov 29, 2007, 11:29 PM // 23:29

lol 1st thing they fixed in ages, i think i will be bribing my mom not to renew the contract lol

Yayo Goldigger · Nov 29, 2007, 11:31 PM // 23:31

I still hate them

Maybe I'll be more forgiving when they refund my few hundred pounds, and up my connection speed. But anyways, I'm back on GW

milan · Nov 29, 2007, 11:41 PM // 23:41

Just await your Christmas/new years present from them.

Like I said before there are plans to up connections for people at no fee. 1mb to 2, 2 to 4, even from 10 to 20. Those on 20mb should expect to see a reduction in the cost of your 'download the world' line.

Oukanna · Nov 29, 2007, 11:45 PM // 23:45

That sounds good :-)

Im on 2mb now so roll on 4 xDD

SevKelron · Nov 29, 2007, 11:54 PM // 23:54

Finally!! I'm in, but now I have to dowload all the maps >.< because I tried everything, including downloading a new dat file (because guilders suggested on vent that the update might have caused the problem) so not only have I missed out on 5 hours playing time, I can't play anything tonight and will have to leave my comp on so I can download the maps, which is electricity I can't really afford to waste.

All in all tonight has been one hell of a pile of horse manure, and it's all Virgin Media's fault. They're the ones that broke it.

dread pirate fargus · Nov 30, 2007, 12:00 AM // 00:00

tyvm vm..... atually i still hate you.

tyvm milan for sorting it out.

i still want your babies.

Auntie Social · Nov 30, 2007, 12:24 AM // 00:24

Yeah thx from me too Milan and tbh not had too bad an evening bantering with you guys on here, made a refreshing change. Maybe they should do it again tomorrow

milan · Nov 30, 2007, 08:45 AM // 08:45

Just for a little bit of closure on this one.

Just received a call from a chap called Mark at VM, he was the engineer in charge of getting it all back up.

He wanted to explain to me what happened so I could pass it onto you guys.

VM hold a backbone in Northampton that links to Frankfurt. Much of the online gaming, hosting companies etc route from this backbone to Frankfurt.

Yesterday at approx 13:30 there was a filter update at both ends. This filter update caused the link between Norhampton and Frankfurt to drop out.

The irony here is that it wasn't VM's fault. Once they were alerted to this they got right onto it and started work on identifying what the issue was. Once they had the ip's required they were able to see that it was the filters. These have now been rolled back.

If at any point the filters are updated you can be very sure that a stricter QA system will be in place to prevent this kind of issue arising again.

jacquiT3 · Nov 30, 2007, 09:58 AM // 09:58

meh... explainations aside... I decided to switch to Sky broadband cos I finally realised how ripped off I was being with VM. C'mon... £25 a month for 4mb. I Rang sky and now im gonna move to up to 8 to 16 MB for my sky tv AND broadband for £27. I rang to cancel and they offered to reduce my VM to £17 if I stayed.. tempting but after wasting £20 phoning India I have had enough. At least the support at sky is UK based.

Hengis · Nov 30, 2007, 10:56 AM // 10:56

What a great thread!

Very little QQing :-)

I've been with Virgin (previously Blueyonder) for about 10 years I think and had one of the first cable modems in the country (512K.. Woooo!!!). At the time that arrived I was on BT ISDN 64K and the difference was amazing! not just in speed but in cost as well!)

Since then of course we have had countless speed updates to what is now 20meg and should be looking forward to that being increased again to 50meg sometime during 2008. (Check out www.cableforum.co.uk for discussion on this).

In that time I can count the number of serious outages on one hand.

I really like my Virgin service to be honest. I'm on their absolute maximum packages on everything for £87 per month (except calls to mobile phones). For that I get everything that you can possibly get by way of TV, Phone, and Internet including sports, movies, Setanta, unlimited calls, the V+ box (which is rather superb), HDTV, a second standard digibox, and 20meg broadband If you pay more than this (or near it) then check out the Virgin VIP packages as the total cost of all the packages combined comes to around £125 per month.

Basically it all just works 99.9% of the time.

I still strongly object to the premium rate helpdesk number though especially considering how much I pay them a month.

Anyway, well done to all involved who got this resolved!